As a member of the Lucchese leadership team, the Assistant Store Manager is responsible for supporting the Store Manager in creating the conditions for success in all aspects of their store’s business, including sourcing and training all sales professionals; executing store strategy to deliver annual field priorities, and facilitating an elevated customer experience. The Assistant Store Manager supports the Store Manager in sharing the vision for the store, communicating in a way that each employee is aware of their contribution to the store’s success. Additionally, the Assistant Store Manager is responsible for leading a rotating Division of Responsibility (Product, Talent and Operations) while achieving key business goals.
Business Results:
Supports the inspiration of the team to achieve results and perform at a high level. Is knowledgeable about the competition and market trends to positively impact business results. Drives productivity of the team through coaching and redirecting individuals during each shift. Monitors labor/payroll to maximize productivity, optimize traffic and achieve sales/KPI goals. Contributes to the implementation of product placement, marketing and event strategies. Supports strategies and processes that deliver top line results.
Customer Experience Focused:
Exceeds the expectations of internal and external customers. Establishes effective relationships to build Lucchese brand loyalty and trust. Fosters a healthy and productive environment where employees can maximize their potential. Ensures the team executes operational excellence through a customer experience mindset.
Ambassador:
Represents Lucchese, understands the market in which we operate and supports excellent tenant and community relationships. Promotes store and team involvement within their market. Upholds Lucchese expectations for quality store experiences for the internal and external customer. Supports effective cross brand merchandise and store center partnerships within the vertical space.
BUILDs Highly Productive Teams:
Sources, selects and develops high potential talent, effectively assessing for skill and cultural fit. Accountable for team performance through, coaching and feedback. Teaches and trains Sales Professionals to BUILD selling skill.
Passionate:
Knowledgeable and passionate about Lucchese, our customer and our product. Embodies the brand and the heritage that has made Lucchese the pinnacle brand in the west.
Accountable:
Holds team and self-accountable to all Lucchese standards of performance. Supports efforts to reduce in store shrink activity through education and awareness. Ensures compliance to all Federal, Provincial, State and Lucchese employment requirements.
QUALIFICATIONS:
- 1-3 years of retail management experience
- Customer Experience Focused
- Demonstrated ability to deliver results
- Basic retail business acumen skills
- Planning and prioritization skills
- Communicates effectively
- Basic technology experience
Requirements:
- College Degree preferred
- Ability to lift up to 50 pounds
- Ability to move with purpose and maneuver around sales floor, stockroom and office
- Travel between stores and outside the state/province, if necessary
- Open availability to meet the needs of the business, including evenings, weekends and holidays